Refund & Return Policy

FRM Online Endeavors LLC DBA BoxUnboxed
Last Updated: September 30, 2026

We want you to feel informed before you place an order. Because BoxUnboxed offers products with different sourcing, manufacturing, and fulfillment methods, return and cancellation terms can vary by product.

Please review the individual product listing and any product-specific terms before ordering.

1. Standard Returns

Unless a product listing states different terms, eligible standard products may be returned within 14 days of delivery.

To be eligible for a standard return:

• The item must be unused and in its original condition.

• Original packaging, accessories, documentation, and other included materials should be included when applicable.

• The product must be in a condition that allows it to be reasonably resold.

• You must contact us within the applicable return period before sending the item back.

For a customer-requested return that is not the result of a defect, damage, incorrect item, or BoxUnboxed error, the customer is generally responsible for return shipping costs.

We may inspect returned products before issuing a refund.

2. Sourced for You Products

Some products are not continuously stocked by BoxUnboxed and may be sourced or manufactured after you place an order.

An item being sourced or manufactured after you order does not automatically make it a custom product.

A standard product may be sourced or manufactured after purchase and remain a standard, resalable product.

Unless the product listing states otherwise, eligible standard sourced-for-you products may generally be returned under the standard 14-day return period.

Because these products may be purchased or manufactured specifically in response to an order, please review the product listing carefully before ordering.

3. Pre-Orders

Pre-order products are offered before they are available for standard fulfillment.

The applicable product listing will provide the expected availability or fulfillment information and any product-specific cancellation or return terms.

Because pre-order availability may depend on future manufacturing, inventory, or transportation, estimated dates may change.

If a significant fulfillment delay occurs, we will provide applicable information and options as required by the circumstances and applicable law.

4. Made-to-Order Products

Made-to-order products are prepared or manufactured after an order is placed.

Made-to-order does not necessarily mean that a product is custom or personalized.

A standard product may be manufactured after purchase without being individually designed for the customer.

Return and cancellation terms for made-to-order products depend on the product and whether it remains a standard, resalable item.

Please review the applicable product listing before ordering.

5. Custom & Personalized Products

Custom or personalized products are products created or materially modified according to your individual specifications.

Examples may include:

• Individualized jewelry designs

• Custom dimensions

• Personalized configurations

• Customer-specific materials or finishes

• Other modifications made specifically for your order

Because these products are created or materially modified for an individual customer, they generally cannot be returned for a change of mind once custom work or production has begun.

Custom products remain subject to applicable rights relating to defects, damage, incorrect products, BoxUnboxed errors, manufacturer warranties, and applicable law.

Any product-specific custom cancellation or return terms will be provided before payment where applicable.

6. Jewelry

Standard Jewelry

Some jewelry designs are sourced or manufactured after an order is placed.

This does not automatically make the jewelry custom.

A standard jewelry design may be manufactured after purchase and may remain eligible for return if it is unused, resalable, and otherwise meets the applicable return requirements.

Most standard jewelry that requires manufacturing may take approximately 1–2 weeks before it is ready for shipment. The applicable product listing will provide the available timing information.

Loose Diamonds and Gemstones

Loose diamonds and gemstones may be sourced from available supplier inventory based on the specifications selected by the customer.

Because individual stones can differ in characteristics such as measurements, weight, clarity, color, and other specifications, please review the specific stone information carefully before ordering.

Once a specific loose stone has been selected and ordered, cancellation and return terms may differ from standard merchandise depending on the supplier's terms and whether the stone has been specially sourced for the order.

The applicable product listing or order terms will govern.

Custom Jewelry

Custom jewelry includes jewelry designed or materially modified according to the customer's individual specifications.

This may include individualized CAD designs, custom dimensions, personalized materials, or other customer-specific modifications.

Custom jewelry may not be returnable for a change of mind once custom work or production has begun.

Custom jewelry remains subject to applicable rights concerning defects, incorrect products, damage, or BoxUnboxed errors.

7. Large Home & Outdoor Projects

Large Home & Outdoor products require a different purchasing and fulfillment process from ordinary small parcel merchandise.

Examples include:

• Motorized pergolas
• Architectural wall panels
• Cabinetry and closet systems
• Made-to-order furniture
• Other large or project-based products

A manufacturer may offer a product in a standard size while still manufacturing or procuring it only after the customer places an order.

A standard manufacturer size does not necessarily mean the product is stocked.

Because these products can involve supplier commitments, manufacturing, materials, freight arrangements, and project-specific logistics, cancellation and return terms depend on the stage of the order.

Before Supplier or Production Commitment

If a cancellation request is received before BoxUnboxed has made a non-recoverable supplier or production commitment, we will review the request based on the applicable product terms.

After Supplier Commitment or Production Has Begun

Once a supplier has committed to the order, materials have been allocated, production has begun, or other non-recoverable project costs have been incurred, cancellation may be subject to applicable project cancellation or processing charges.

Any applicable cancellation terms or charges will be disclosed in the product listing, quote, or order terms where applicable.

After Production or Freight Arrangements

Once production is complete or specialized freight arrangements have been made, cancellation may no longer be available except where required by applicable law or where the issue involves a defect, damage, incorrect product, or BoxUnboxed/supplier error.

Customer Measurements and Project Information

For products requiring customer-provided measurements, dimensions, site information, or configuration details, customers are responsible for providing accurate information.

Please verify measurements and project requirements carefully before ordering.

8. Supplier-Direct and Freight Products

Certain large Home & Outdoor products may ship directly from a supplier or through specialized freight arrangements.

Supplier-direct fulfillment does not by itself change your rights concerning defective, damaged, or incorrect merchandise.

If a product needs to be returned, contact BoxUnboxed before sending anything back. Do not independently return a supplier-direct product to the supplier unless we provide return instructions.

9. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Depending on the circumstances, we may arrange for:

• A replacement
• Repair
• Correction
• Return
• Refund
• Another appropriate resolution

For large freight deliveries, inspect the shipment when it arrives whenever reasonably possible.

If there is visible damage to the packaging or product, document the condition with photographs and note the damage on the delivery receipt or bill of lading before signing when possible.

For concealed damage discovered after unpacking, retain the packaging and contact us promptly.

The applicable manufacturer warranty may also apply.

10. Products That Cannot Be Returned or Have Restricted Returns

Certain products may have restricted or different return terms, including:

• Custom or personalized products after custom work or production has begun
• Products materially modified specifically for an individual customer
• Large Home & Outdoor projects after production or non-recoverable supplier commitments
• Used, altered, damaged, or non-resalable products when the condition was caused after delivery
• Products identified as non-returnable in the applicable product listing
• Other products for which return restrictions are permitted by applicable law and disclosed before purchase

A product is not automatically non-returnable simply because it was sourced or manufactured after you placed the order.

11. Customer-Requested Changes or Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Whether a change or cancellation can be made depends on:

• The type of product
• Whether it is in stock, sourced, made-to-order, or custom
• Whether supplier or production commitments have been made
• Whether production has begun
• Whether the product has entered freight or shipment
• Any applicable product-specific terms

We will review cancellation requests based on the applicable order stage and terms.

12. Return Shipping

For eligible returns resulting from a customer's change of mind or other customer-requested return, the customer is generally responsible for return shipping costs.

If the return is due to a defective, damaged, incorrect, or improperly supplied product, BoxUnboxed will work with the customer on the appropriate return or resolution.

Large freight returns may involve specialized transportation and may be subject to product-specific return terms.

13. Refunds

Once an approved return is received and inspected, we will process the applicable refund.

Refund timing may depend on the payment method and payment provider.

Original shipping charges may not be refundable when the return is based on a customer's change of mind, except where required by applicable law or the applicable product terms.

If a refund is issued because of a BoxUnboxed error, defective product, damage, or other qualifying issue, the applicable resolution will be determined based on the circumstances.

14. Product-Specific Terms

Some products may have additional cancellation, return, warranty, or fulfillment terms.

If a product-specific term conflicts with a general provision of this policy, the product-specific term will govern to the extent permitted by applicable law.

Please review the product listing, quote, order confirmation, and applicable product terms before ordering.

15. Questions Before Ordering

If you are unsure whether a product is stocked, sourced for you, made to order, custom, or part of a larger Home & Outdoor project, please contact us before placing your order.

We are happy to answer questions about sourcing, production, materials, measurements, shipping, returns, or cancellation terms.

FRM Online Endeavors LLC DBA BoxUnboxed
hello@getboxunboxed.com