Shipping policy

Shipping & Delivery Policy

FRM Online Endeavors LLC DBA BoxUnboxed
Last Updated: September 30, 2026

At BoxUnboxed, different products may follow different sourcing, production, and shipping processes.

Before ordering, please review the individual product listing for the applicable fulfillment type, estimated production or sourcing time, shipping method, and estimated delivery information.

1. How Fulfillment Works

Products available from BoxUnboxed may be:

  • In Stock — Ready to Ship

  • Sourced for You

  • Pre-Order

  • Made to Order

  • Custom & Personalized

  • Part of a Large Home & Outdoor Project

An item that is sourced or manufactured after you place an order is not necessarily a custom product.

A standard product may be sourced or manufactured after purchase and remain a standard, resalable product.

For more information about these fulfillment methods, please see How Box Unboxed Works.

2. In Stock — Ready to Ship

Products identified as in stock are already available for fulfillment.

Unless a product listing states otherwise, allow approximately 5–7 business days for standard order processing and delivery.

The applicable product listing or checkout information will provide the shipping details available for that product.

3. Sourced for You

Some products are not continuously stocked by BoxUnboxed.

When you place an order, we may source the product from a supplier or arrange for the product to be manufactured.

The estimated sourcing or production timeframe will be provided on the applicable product listing whenever possible.

For applicable small products, the item may be sent to our Las Vegas location before final delivery.

When this occurs, we check the item against the order and look for visible defects or apparent damage before sending it to you.

This inspection does not replace any applicable manufacturer warranty or your rights concerning defective, damaged, or incorrect merchandise.

4. Pre-Orders

Pre-order products are offered before they are available for standard fulfillment.

The applicable product listing will provide the expected availability or fulfillment timeframe.

Pre-order dates are estimates and may change because of manufacturing, inventory, transportation, or other circumstances outside our control.

If there is a significant delay, we will provide applicable information and options based on the circumstances and applicable law.

5. Made-to-Order Products

Some products are prepared or manufactured after an order is placed.

Made-to-order does not necessarily mean that the product is individually designed for you.

A standard product may be manufactured after purchase and remain a standard product.

Production timing varies by product and will be provided on the applicable listing whenever possible.

6. Custom & Personalized Products

Custom products are created or materially modified according to the customer's individual specifications.

Custom production may require additional time for design approval, materials, manufacturing, finishing, or other preparation.

The applicable product listing, quote, or order terms will provide the expected production information when available.

Custom products may have different cancellation and return terms. Please review those terms before ordering.

7. Jewelry

Standard Jewelry

Many jewelry pieces are sourced or manufactured after an order is placed rather than being continuously stocked.

Most standard jewelry requiring manufacturing generally takes approximately 1–2 weeks before it is ready for shipment.

After the item is ready, applicable small jewelry orders may be routed through our Las Vegas location for checking before final delivery.

Actual timing may vary by product and supplier.

Please rely on the individual product listing for the most specific available information.

Loose Diamonds and Gemstones

Loose diamonds and gemstones may be sourced from available supplier inventory based on the specifications selected.

Individual stones can vary in measurements, weight, clarity, color, and other characteristics.

The applicable product listing will provide the available information for the specific stone.

Because individual stones may be specifically sourced after an order is placed, cancellation and return terms may differ from standard merchandise. Please review the applicable product terms before ordering.

Custom Jewelry

Custom jewelry may require additional production time based on the design, materials, customization, and manufacturing process.

The applicable product listing or quote will provide available timing information.

8. Small Products

Small products may be shipped using parcel carriers such as UPS, FedEx, DHL, or another appropriate carrier.

Depending on the product and fulfillment method, a small product may:

  1. Already be in stock and ready for shipment;

  2. Be sourced or manufactured after the order and sent to our Las Vegas location before final delivery; or

  3. Follow another fulfillment path identified on the product listing.

Shipping and delivery timing varies by product.

High-value shipments may require an adult signature or other delivery confirmation when applicable.

P.O. Box restrictions may apply to certain products or carriers.

9. Large Home & Outdoor Projects

Large Home & Outdoor products are handled differently from ordinary small parcel products.

Examples include:

  • Motorized pergolas

  • Architectural wall panels

  • Cabinetry

  • Closet systems

  • Made-to-order furniture

  • Other large or project-based products

A manufacturer may offer a product in a standard size while still manufacturing or procuring it only after the order is placed.

A standard manufacturer size does not necessarily mean the product is stocked.

Typical preparation or production estimates may include:

  • Motorized pergolas: approximately 4–6 weeks

  • Acoustic or architectural panels: approximately 2–4 weeks

  • Cabinetry, closets, or furniture: approximately 4–8 weeks

These are production or preparation estimates and do not necessarily include international freight, customs, domestic freight scheduling, or final delivery.

Actual timing depends on the product and project.

10. Supplier-Direct and Specialized Freight

Certain large Home & Outdoor products may ship directly from a supplier or through specialized freight arrangements.

When supplier-direct fulfillment applies:

  • BoxUnboxed remains your point of contact for the order.

  • The shipment may arrive in supplier or manufacturer packaging.

  • The return address may be different from the BoxUnboxed business address.

  • Do not return a supplier-direct product to a supplier without contacting BoxUnboxed first.

Supplier-direct fulfillment does not by itself change applicable rights concerning defective, damaged, or incorrect merchandise.

11. Imported and Freight Shipments

Some large Home & Outdoor products may require international transportation followed by domestic freight delivery.

Depending on the product, the transportation process may involve:

Production → Packing → International freight → U.S. arrival/customs → Domestic freight → Delivery appointment

For applicable products, international transportation after departure may take approximately 30–45 days, but this is an estimate rather than a guaranteed delivery date.

International freight timing can be affected by manufacturing schedules, vessel or carrier availability, customs processing, port conditions, weather, and domestic transportation.

Product-specific estimates will be provided when available.

12. Freight Delivery

Large freight deliveries are generally scheduled with the customer before delivery.

Unless otherwise stated:

  • Delivery is generally curbside.

  • Liftgate service may be used when available or included.

  • Installation is not included.

  • Assembly is not included unless specifically stated.

  • Customers should make sure the delivery location can accommodate the shipment.

Additional access requirements or special delivery arrangements may affect timing or charges when applicable.

13. Inspecting Freight Deliveries

For large freight shipments, inspect the shipment when it arrives whenever reasonably possible.

If visible damage is present:

  • Photograph the packaging and product.

  • Note the visible damage on the delivery receipt or bill of lading before signing when possible.

  • Contact BoxUnboxed promptly.

If concealed damage is discovered after unpacking, retain the packaging and contact us promptly.

Do not discard damaged packaging before the issue has been documented and the appropriate next steps have been discussed.

14. Mixed Orders and Split Shipments

If an order contains products with different fulfillment or production times, the products may ship separately.

For example, a small in-stock product may be ready before a large Home & Outdoor project.

We may ship available products separately rather than holding the entire order until every product is ready.

Applicable shipping charges and delivery information will be provided according to the products in the order.

15. Domestic Shipping

BoxUnboxed currently focuses its customer-facing shipping information on U.S. orders.

Shipping availability and charges depend on the product, destination, size, weight, fulfillment method, and carrier requirements.

Applicable shipping charges, if any, will be shown on the product listing or at checkout when available.

Large Home & Outdoor products may require specialized freight or project-specific delivery arrangements.

16. Shipping Outside the United States

International shipping availability varies by product.

If international shipping is not available through the applicable checkout or product listing, please contact us before ordering.

International orders may involve customs procedures, duties, taxes, brokerage fees, import requirements, or other charges that are not included unless specifically stated.

Please confirm international availability and applicable charges before placing an international order.

17. Tracking and Address Changes

When tracking information is available, it will be provided through the applicable shipping or order communication.

If you need to change your shipping address, contact us as soon as possible.

Once an order has entered shipment or carrier processing, we cannot guarantee that an address change can be made.

Additional carrier charges may apply to certain address changes or rerouting requests.

18. Lost, Stolen, or Undeliverable Packages

If tracking indicates that a package has been delivered but you cannot locate it, please contact us promptly so we can review the shipment information and available carrier options.

Customers are responsible for providing an accurate and deliverable shipping address.

Additional charges or delays may apply when a shipment is returned because of an incorrect address, failed delivery attempts, refusal, or other customer-controlled delivery issue.

19. Shipping Delays

Estimated production, sourcing, and delivery times are provided in good faith and may change because of circumstances including:

  • Supplier or manufacturer delays

  • Production schedules

  • Carrier delays

  • Freight availability

  • Customs processing

  • Weather

  • Port or transportation conditions

  • Other circumstances outside our reasonable control

If we learn that an order will not ship within the estimated timeframe provided, we will communicate applicable updated information and available options based on the circumstances and applicable law.

Where applicable law requires specific delay notices, cancellation rights, or refunds, those requirements will apply.

20. Product-Specific Shipping Terms

Some products may have shipping, production, freight, or delivery terms that differ from this general policy.

The applicable product listing, quote, order confirmation, or written project terms will provide the product-specific information.

Please review those terms before ordering.

21. Questions Before Ordering

If you have questions about:

  • Where a product ships from

  • Whether a product is in stock

  • Sourcing or manufacturing time

  • Production timing

  • Freight

  • Delivery

  • Measurements

  • Installation

  • Returns or cancellations

please contact us before ordering.

We are happy to help you understand what happens after you place an order.

FRM Online Endeavors LLC DBA BoxUnboxed
hello@getboxunboxed.com